Support

A little help
finding your way.

Practical answers for the current Stride test build.

Signing in

How do I open my account?

Enter your email in Stride and choose Send sign-in email. Enter the newest code from your email in the app and choose Sign in.

Sign-in codes expire and can only be used once. If you requested another email, use its latest code. Do not share your code.

The email has not arrived.

Check the address and your spam folder. After the resend countdown, choose Resend code. Use the most recent email. Delivery may be limited during testing; repeated requests can trigger a temporary rate limit.

I am seeing a sample profile.

The welcome screen has a sample-data preview. Its records are fictional and stay separate from your account. Open the profile icon and choose Leave preview to return to sign-in.

Your Google Health connection

How does Stride get my Fitbit data?

Sign in to Stride, open your profile icon, and choose Connect Google Health in Your space. Google asks you to choose an account and grant read permissions. Sync your tracker in its companion app first, then refresh Stride.

Stride reads data through Google Health. It does not pair directly with your tracker over Bluetooth. Availability depends on the device, Google account and permissions. Live Fitbit Air compatibility remains under verification.

Google says access is restricted.

The integration is being tested. A Google account may need to be included in the project's test audience, and some permissions require review before public access. Repeating consent will not bypass an access restriction.

The connection expired or a sync failed.

Check your internet connection and try Sync now in Your space. If Stride asks for permission again, reconnect Google Health. Read any sync warning: a partial update can leave some metrics older than others.

The app displays the last update and missing data. A completed tracker sync does not guarantee that every metric is immediately available from Google.

Understanding your readings

Why is a recovery score missing?

Recovery needs sufficient prior observations and current readings. Personal baselines use prior data, with at least seven observations before a baseline is available. Keep syncing; Stride does not fill gaps with invented measurements.

Why does a score differ from another app?

Stride uses its own documented wellness calculations. Data windows, sleep targets, available measurements and calculation methods can differ. Stride does not reproduce another service's proprietary score.

What does Health age mean?

Open Health age from Today or Trends to explore your cardio fitness age. Choose the published reference group to use; your optional chronological age provides context. The feature needs a recent VO₂ max estimate and leaves missing data empty.

It compares your 30-day median with published fitness reference values. It is not a validated biological-age measurement or a prediction of how long you will live. Values beyond the reference are shown as limits instead of extrapolated ages.

Can I use Stride to make a medical decision?

No. Stride is intended for adults and general wellness. Its estimates are not diagnoses or medical advice. Do not use a score to ignore symptoms or replace qualified care.

Managing your records

Can I export my data?

Open the profile icon, then Your space → Export your data. Stride creates a JSON file with your account records, imported health data, journal and plans. Keep the export somewhere private; it may include sensitive health information.

Does disconnecting delete my account?

No. Disconnect stops future Google Health imports and revokes the connection. Saved Stride history remains until you delete the account. See the account-deletion instructions for the full removal path.

What happens when I close the browser?

The web app keeps health records in memory and fetches saved records after sign-in. Unsubmitted edits can be lost when the page reloads. Sign-in is stored for the current tab, subject to your browser's session restoration behavior. The native app uses operating-system secure storage for cached records.

Human support

Contact Stride

Email afek10@gmail.com. Include your app version and what happened. Please do not send health exports, sign-in codes, or passwords.

For account removal, see Delete your account. For data handling, read Privacy.