Delete your account

Delete your account in Stride

You need to be signed into the account you want to remove. Designated development previews have no real account to delete.

Open Settings.
Tap the profile icon in the app.
Open your account.
Tap the card showing your name and email at the top of Settings. In Profile & account, choose Delete account.
Confirm your choice.
Read what will be removed, enter DELETE, then choose Delete account. This cannot be undone.

Account deletion does not cancel an Apple subscription. Use Settings → Stride membership → Manage subscription or Apple subscription settings to stop renewal. You can delete your account without waiting for your subscription to expire. Apple controls refunds and its own transaction records.

You can use Settings → Privacy & your data → Export your data first if you want a copy. The export may contain sensitive health information.

If deletion fails before the app confirms removal, retry with an internet connection or contact support; sign in again only if the account still exists. Stride must revoke the Google connection before completing removal. If Stride confirms that your account was deleted but says device cleanup is incomplete, follow the cleanup warning and use Retry cleanup. Reopening the app also retries that cleanup.

What this removes

A successful deletion removes your Stride account, imported health records, journal entries, profile, consent records, plans, AI conversations, memory and preferences from the active application database, and requests removal of its RevenueCat customer record. It revokes the Google Health connection and signs out the account. Local account cleanup includes unsubmitted Journal drafts, pending edits, app-owned temporary exports and account notification data. Interrupted cleanup of Journal drafts, app-owned temporary exports and account notification data is retried when the app starts. Copies you previously saved to Files or shared elsewhere remain outside Stride's control.

Your original Google Health and Apple Health records are unaffected. The Apple Health session view is cleared when the deleted account signs out; Health app permissions can be changed separately. Deleting the app from your phone, signing out, or choosing Disconnect alone does not remove your Stride account.

We retain your account records while your account remains active. Successful account deletion removes its records from the active database. Infrastructure logs and backups, where present, follow provider retention schedules and are not necessarily erased immediately. Your original Google Health records are unaffected.

Delete AI records without deleting your account

Use Settings → AI assistant to delete all AI data or manage memory; a conversation can also be deleted on its own. Conversation deletion removes the memory derived from it. These controls remain available without an active PRO membership. Disabling AI, withdrawing AI sharing for connected health sources or hiding the floating icon does not itself erase past conversations.

AI messages and memory expire within 90 days of their source content. Deletion removes them from active storage; backups follow provider retention schedules. Non-content request and cost records and a keyed, one-way trial-abuse marker may remain for up to 12 months from use. Account deletion removes their link to your Stride account. These records contain no chat text or health readings, and deleting them from view does not reset usage allowances. See the full AI privacy notice.

If you cannot open the app

You can request account deletion by emailing the Stride privacy contact from the address associated with your account. Ask to delete your Stride account. Do not include health records, passwords or sign-in codes.

We will verify that you control the account before acting.

For sign-in troubleshooting, visit Support. Read Privacy for the data-handling details.